GRO Agent GRO Agent
Guest Relations Platform

Elevate every guest
interaction

Unified communication, SLA tracking, and template management across all your properties — from first contact to lasting loyalty.

Get Started Free See how it works
GRO Agent — Dashboard G GRO Agent Dashboard Messages 12 SLA Tracking Templates Guests PROPERTIES Grand Hotel Bali Beach Resort City Suites AR Admin admin@groagent.io Dashboard Overview of your guest communications Grand Hotel Bali Active Guests 2,847 +12.3% vs last week SLA Compliance 98.5% +2.1% Avg Response Time 3.2m -0.8m target: <5m Messages Today 384 +28 142 resolved Guest Communications Last 7 days Incoming Resolved 80 60 40 20 0 Mon Tue Wed Thu Fri Sat Sun Recent Messages Live feed JD John Doe Thank you for the early... 2m SK Sarah Kim Could I get a late checkout? 5m ML Mike Lee Room service was excellent! 8m AW Amy Wong Where is the pool located? 12m RJ Rachel Jones Booking confirmed for... 15m

Trusted by service teams worldwide

99.9% Uptime SLA
<5min Avg Response
10k+ Guests Managed
24/7 Monitoring
Features

Everything you need to manage
guest relations at scale

A complete toolkit for modern hospitality communication — fast, reliable, and easy to use.

WhatsApp Communication

Real-time guest messaging via WhatsApp Business API with full conversation history, media sharing, and smart routing across your team.

JD John Doe Grand Hotel Bali — Room 412 Hi! I'd like to request early check-in for tomorrow. 10:23 Of course! We've arranged early check-in at 11 AM for you. Welcome! 10:24 ✓✓ Type a message...

SLA Tracking

Monitor response times, track SLA compliance in real time, and identify bottlenecks before they escalate.

98.5% SLA Compliance

Template Management

Reusable message templates with multi-language support, approval workflows, and version control.

EN ID

Multi-Property Management

Centralized management across all locations with granular role-based access control, property-level analytics, and unified guest profiles.

Grand Hotel Online 1,204 guests Beach Resort Online 862 guests City Suites Setup 781 guests
How it Works

Get started in minutes,
not weeks

Three simple steps to transform your guest communication.

01

Connect your channels

Link your WhatsApp Business API and configure your property settings in under 10 minutes.

02

Set up your team

Invite your GROs, assign roles and properties, and configure SLA targets per property.

03

Start communicating

Begin managing guest conversations with templates, automated routing, and real-time SLA monitoring.

Industries

Built for service industries

One platform, multiple industries with shared guest communication needs.

Hospitality

Hotels, resorts, and villa groups with high-volume guest communication requirements.

  • Hotels
  • Resorts
  • Villas

Healthcare

Clinics, hospitals, and patient communication management with compliance support.

  • Clinics
  • Hospitals
  • Wellness

Property

Apartments, co-living spaces, and property management with tenant communication tools.

  • Apartments
  • Co-living
  • Management

Ready to transform your
guest experience?

Get started with GRO Agent and see the difference in your guest satisfaction scores.

Start Now